Anyone travelling by Indian railways will wonder at the sincerity of the waiters in the pantry car.You hardly ,if ever, see them sitting casually.It defies simple Indian logic that a host of public sector employees should work their guts out for their salaries.I don’t deny the fact that there are public sector employees who are committed and do their work with sincerity but this is certainly not a norm.You even see the waiters trying to convince the passengers to order something.I had to get to the bottom of this.It could very well hold the key to a major management issue.
A little research gave me the answer.I believe the waiters have a nine percent haul for the sale of the day and no steady salary.Each individual takes home a packet of around three hundred rupees a day.That is a little more then a daily wage worker who earns half the money in the same time.When they don’t work their lot is less ,could even be naught.
The driving factor here is the money…or rather livelihood ….as it is for people from all walks of life……
What a life!!!!...Brings to my mind the word’s of the Master-‘Man does not live by bread alone…..’